Effective date: 23 October 2025
Last updated: 23 October 2025
Official language: English. Translations may be provided for convenience; in case of conflict, the English version prevails.
If you need this policy in an alternative format, please email mehr@jnana.world.

 

1. Who We Are

This Privacy Policy explains how JÑANA LTD (“Jñāna”, “we”, “us”, “our”) collects and processes personal data when you use:

• our website www.jnana.world (the “Website”);

• our mobile and web applications (the “App”); and

• our mailing lists, waitlists, and support channels (together, the “Services”).

Data Controller: JÑANA LTD
Company number: 16322634
Registered office: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Contact email: mehr@jnana.world

We do not collect health data or any special category of personal data.

 

2. Information We Collect

We collect only what is necessary to provide our Services effectively:

Account and contact information. When you sign up, we collect your name, email address, and password.
Payment information. When you purchase a subscription or product, we collect billing details (name, email, address) and payment information. All card data is securely processed by our payment providers (e.g., Stripe, Apple, or Google) in accordance with PCI-DSS standards. Jñāna does not store your full card number or CVV.
Usage data. We record what content you watch in the App (e.g., video titles, timestamps, completion progress) to personalise your experience and help you resume where you left off.
Technical data. This includes your device type, operating system, browser, IP address, and session activity for security, analytics, and debugging.
Communications. If you contact us by email or through our forms, we collect the information you provide.
Cookies. Our Website uses cookies that are essential to its functioning. Any analytics or marketing cookies will only be used with your consent.

 

3. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account.

• To provide and improve our App and Website experience.

• To process your payments and manage subscriptions.

• To send you essential communications such as password resets, purchase confirmations, and updates to our terms or features.

• To respond to support inquiries and user requests.

• To send newsletters or promotional emails, only if you have consented.

• To maintain the security and integrity of our systems.

• To comply with legal, tax, and accounting obligations.

We do not engage in automated decision-making that produces legal or similarly significant effects on you.

 

4. Legal Basis for Processing

We process your personal data only where one or more of the following applies:

• It is necessary for the performance of a contract (for example, providing access to the App or processing your payment).

• You have given us consent (for example, to receive newsletters).

• It is necessary for our legitimate interests (for example, maintaining security or improving our Services) and these interests are not overridden by your rights.

• It is required to comply with a legal obligation.

 

5. How We Share Your Data

We share data only with trusted third parties that help us operate our Services, all of whom are bound by data protection agreements. These include:

• Payment processors (e.g., Stripe, Apple, Google) for secure billing and subscription management.

• Hosting and infrastructure providers that store data on our behalf.

• Email service providers that send essential and marketing emails.

• Analytics or crash-reporting services that help us understand app performance.

We do not sell your personal data and we do not share your viewing or usage history with advertisers.
If required by law or to protect the rights, safety, or security of our users, we may disclose data to authorities.

 

6. International Data Transfers

Some of our service providers may process your data outside the UK or EEA. Where this happens, we use lawful transfer mechanisms such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum, along with appropriate security safeguards.

 

7. Data Retention

We retain personal data only for as long as needed to fulfil the purposes described above.

• Account and contact data are retained while your account is active and deleted or anonymised within 24 months of inactivity or deletion.

• Payment and transaction data are retained as required by tax and accounting laws (usually six years).

• Watch history and technical logs are retained while necessary for functionality, typically up to 18 months after your last activity.

• Communications are kept for up to 24 months after resolution.

• Marketing contact data are retained until you unsubscribe or withdraw consent.

We may keep aggregated or anonymised data that no longer identifies you.

 

8. Security

We implement industry-standard security measures including encryption, limited access, and regular review of our systems and vendors. No online system is completely secure, but we strive to protect your information against loss, misuse, or unauthorised access.
If you believe your account has been compromised, contact mehr@jnana.world immediately.

 

9. Your Rights

Under the UK and EU GDPR, you have the right to:

• Access your personal data and receive a copy of it.

• Correct inaccurate or incomplete data.

• Request deletion of your data in certain circumstances.

• Restrict or object to processing where justified.

• Withdraw consent for marketing or cookies at any time.

• Request transfer of your data to another service (data portability).

To exercise any of these rights, contact mehr@jnana.world. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority in the EU.

 

10. Children’s Privacy

Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it.

 

11. Cookies and Tracking Technologies

Our Website uses necessary cookies to enable core functionality. Analytics or marketing cookies will only operate if you grant consent through our cookie banner or settings.
You can withdraw consent or change cookie preferences at any time.
Our App does not include advertising SDKs and does not share your activity with advertisers.

 

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, or legal requirements. The “Effective date” above will always indicate the latest version.
If changes are significant, we will notify you through the App, email, or our Website.

 

13. Contact Us

JÑANA LTD
85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
Email: mehr@jnana.world

We have not appointed a Data Protection Officer or an EU/UK Representative at this time. If that changes, this section will be updated.

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